monthly fee

ZONEWATCH Monthly fee includes...

  • NO FIXED TERM CONTRACTS - Month to Month.
  • Link over of your alarm system to our Control Room at NO CHARGE.
  • Supply and Install GSM Radio Transmitter with DATA Sim card at NO DEPOSIT charge to you.
  • All future additional add-ons to the ZONE4U app at no additional charge.
  • Access to YOUR STREET CAMERAS via your smart devices.
  • Meet & Greet Services by our dedicated armed response officers in your area.
  • Extra Holiday Patrols.
  • 24/7 alarm monitoring & armed response by dedicated area bound patrol vehicles.
  • Roll out of ZCCP cameras in your neighbourhood.
  • Monitoring, servicing, operating of the ZCCP cameras.
  • PARTNERING WITH COMMUNITY ORGANISATIONS - CPF, RPA, NHW
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Q. Will there be a monthly fee for your street Cameras?
A. No, there will be no additional monthly cost - just additional security. ZONEWATCH undertakes to cover the following monthly running costs

  • Installation and setup of all hardware.
  • Monthly insurance premium payments.
  • Cost of maintenance and system upkeep.
  • Annual software licence costs.
  • Salaries for CCTV operators.

Q. What about maintenance costs?
A. Preventative maintenance ensures that the system is serviced regularly, a system the size of ZCCP will require a permanent service technical team, the costs of which will be covered by ZONEWATCH. Corrective maintenance, effecting repairs to the system due to product failure, vandalism, lightning damage etc. All products used carry a manufacturer warranty which provides protection against product failure,­ insurance will cover the rest.

Q. What about Privacy issues?
A. Privacy is a sensitive subject, all cameras will be positioned to view public open spaces. Furthermore each camera can be masked with privacy zones to “black out” areas that need to be private. Residents will be welcome to view the camera field of view at the control room and request privacy masking if need be. We conform to the POPI Act

Q. What about Vandalism and theft of equipment?
A. ZONEWATCH undertakes to provide insurance cover for the equipment.

Q. Who covers the cost of the CCTV Operational staff?
A. ZONEWATCH will cover these monthly costs.

Q. Where will the control room be based?
A. The control room is based at ZONEWATCH Head Office in Maitland.

Q. How reliable is the equipment?
A. We have chosen IP cameras which have proven to be the most reliable for the intended applications.

Q. Will the cameras work under low light conditions?
A. IP (Internet Protocol) cameras have proven track record for exceptional performance under low light and is assisted with Infrared Illuminators.

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Q: WHAT IS THIS NEW ZONE4U APP?

A: ZONEWATCH HAS DEVELOPED A NEW APP THAT FUNCTIONS AS A MOBILE PANIC SYSTEM WITH ADDITIONAL FUNCTIONS TO INCREASE SAFETY AND CREATE A SAFER COMMUNITY.

Q: IS IT FREE?

A: IT IS FREE FOR THE PRIMARY USER (1st KEYHOLDER or MAIN ACCOUNT MEMBER WITH ZONEWATCH) EXTRA USERS ARE R5 Excl VAT ON YOUR REOCCURRING MONTHLY PAYMENT.

Q: I’VE DOWNLOADED THE APP AND I CAN’T GET IN?

A: OUR APP IS ONLY LAUNCHING ON THE 10th OF DECEMBER THIS FRIDAY ONLY THEN ARE WE ACCEPTING REGISTRATIONS. OUR CONTROL ROOM NEEDS TO CONFIRM YOUR IDENTITY WHEN YOU REGISTER BEFORE YOU CAN GAIN ACCESS TO YOUR SITE. ONLY ZONEWATCH CLIENTS WILL HAVE ACCESS TO THE ZONE4U MOBILE APPLICATION.

Q: POPIA compliant?

A: WE ARE COMPLIANT WITH THE POPI ACT. ANY INFORMATION COLLECTED BY THIS WEBSITE WILL NOT BE SHARED WITH, NOR SOLD TO ANT THIRD-PARTY ORGANISATIONS.

Download Privacy Policy/POPI Act

Q: WHAT DOES THE APP DO?

A:

  • IT IS MAINLY A PANIC APP
  • TEST YOUR ALARM SIGNAL YOURSELF
  • QUICK SALES ASSISTANCE
  • QUICK TECHNICAL ASSISTANCE
  • SITE STATUS NOTIFICATIONS

Q: CAN I ARM AND DISARM MY ALARM WITH THIS APP

A: NO, THIS IS AN INDEPENDENT APP FOR MOBILE PANIC SITUATIONS YOU CAN ONLY SEE IF YOUR ALARM IS ARMED OR DISARMED.

Q: IF I ACTIVATE THE APP’s PANIC BUTTON BUT I AM NOT AT HOME WILL YOU RESPOND?

A: THE PANIC BUTTON IS LINKED TO YOUR REGISTERED SITE. A CALL WILL ALWAYS FOLLOW THE ACTIVATION OF A PANIC BUTTON, ONLY THEN CAN YOU SPECIFY IF YOU ARE NOT AT YOUR SITE. IF YOU ARE INSIDE OUR OPERATIONAL AREA, WE WILL DISPATCH A VEHICLE, BUT IF YOU ARE NOT, WE WILL CONTACT THE CLOSEST POLICE STATION TO ASSIST.

For any other questions feel free to contact us

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About us

Established in 1993, initially as a localized patrolling and response company in Pinelands.

ZONEWATCH head office

Tel: 086 15 15 800

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

4 Camp Rd, Maitland, Cape Town, 7405

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